Last Updated: July 15, 2026

At Haute N Sassy Styling, your satisfaction is important to us. We offer returns and refunds under the following conditions.

Return Window

• You have 7 days from the date of delivery to initiate a return.
• Returns after 7 days will not be accepted.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in its original condition with all tags attached.
• The item must be in its original packaging.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or discounted items (unless defective).
• Customized or personalized items.
• Intimate apparel, swimwear, or hygiene-related products.
• Items that have been worn, altered, or damaged by the customer.

How to Initiate a Return

1. Contact us at hello@hautensassy.com or +234 816 357 2016 within 7 days of delivery with your order number and reason for return.
2. Our team will review and provide return instructions (including shipping address).
3. Ship the item back to us at your own cost (unless the item is defective or wrong item sent).

Refunds

• Once we receive and inspect the returned item, we will notify you via email.
• Approved refunds will be processed to your original payment method within 5-10 business days.
• Paystack transaction fees are non-refundable.
• Refunds for defective or wrong items will include return shipping reimbursement (proof required).

Exchanges

• We currently do not offer direct exchanges. Please return the item and place a new order.

Damaged or Defective Items

• If you receive a damaged or defective product, please notify us within 48 hours with clear photos.
• We will arrange a replacement or full refund at no extra cost to you.

We reserve the right to refuse returns that do not meet our policy. For any questions, please reach out to us.

Thank you for choosing Haute N Sassy Styling!